About
Mohammed Maruf Bagwan
Salesforce Technical Lead & Solution Architect · Dubai, UAE
I've spent more than eleven years designing, building and leading complex Salesforce implementations. My work sits where technical strategy meets delivery: defining the architecture, leading the team that builds it, and making sure it connects cleanly to the rest of the business.
I hold 14 Salesforce certifications, with deep hands-on experience in Apex, Lightning Web Components, MuleSoft, OmniStudio and enterprise integration. I also enjoy the people side of the work: mentoring developers, running knowledge-sharing sessions and helping teams adopt good engineering habits.
Career
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Feb 2019 – Present
Senior Consultant · Salesforce Technical Lead
PwC Middle East, Dubai
- Lead and manage Salesforce development teams, ensuring high-quality deliverables and efficient processes.
- Design scalable, reusable solutions for dynamic LWC interfaces, OmniStudio and complex business processes using Apex, SOQL optimisation and Custom Metadata.
- Implemented MuleSoft and SAP integrations, improving data exchange and system connectivity.
- Led Service Cloud, Omni-Channel routing and AI-powered chatbot initiatives that improved customer support efficiency.
- Raised code quality by introducing best practices, trigger factory patterns and automated error-logging utilities.
- Mentor developers, run training sessions and write enterprise documentation for scalable solutions.
LWCOmniStudioApexMuleSoftSAPService CloudOmni-Channel -
Dec 2017 – Feb 2019
Consultant · Salesforce Developer
Deloitte Digital, Mumbai
- Developed custom Salesforce solutions for a US state government project using Apex, Batch classes, Triggers and Aura Components.
- Designed dynamic, API-driven customer portals with Aura Components for real-time data rendering.
- Led security configuration, deployments and data migration, streamlining permission structures.
- Built a custom QR code scanning application in JavaScript and jQuery, removing a third-party dependency.
- Ran interview drives and R&D initiatives, and trained teams on Salesforce best practices.
ApexBatchAuraSecurityData migration -
Dec 2016 – Dec 2017
Application Developer · Salesforce Engineer
Fujitsu, Pune
- Optimised the Salesforce codebase, cutting manual effort by 70% through automation scripts.
- Integrated Salesforce with Pega over SOAP APIs for reliable data synchronisation.
- Resolved governor limit issues with batch processing and asynchronous Apex patterns.
- Led deployments and mentored junior developers on best practices and unit testing.
SOAPPegaAsync ApexUnit testing -
Jun 2015 – Dec 2016
Salesforce Developer
Extentia Information Technology, Pune
- Developed Salesforce REST APIs for seamless data exchange between systems.
- Implemented community portals and CI/CD pipelines using Jenkins and SourceTree.
- Ran technical training on new Salesforce releases to keep the team current.
RESTCommunitiesJenkinsCI/CD
Skills & expertise
Team leadership & strategy
Managing Salesforce teams, defining best practices and leading technical roadmaps.
Solution architecture & design
Scalable, reusable solutions for LWC, OmniStudio and enterprise integrations.
Enterprise integrations
Salesforce with SAP, MuleSoft and external APIs over REST and SOAP.
Development & automation
Apex, Triggers, LWC, Aura, OmniScripts and DataRaptors, with a focus on automation and performance.
Client & stakeholder management
Working with business leaders to align technical solutions with business goals.
Mentorship & training
Knowledge-sharing sessions, coaching developers and upskilling teams.
- Development
- Apex, LWC, Aura, Visualforce, Triggers, Batch classes
- Integrations & APIs
- REST, SOAP, MuleSoft, SAP CPI, OmniStudio
- Clouds & AI
- Service Cloud, Sales Cloud, Experience Cloud, Omni-Channel, Einstein AI
- Data management
- Data Loader, data migration, Custom Metadata, SOQL optimisation
Salesforce certifications
Education
- 2010 – 2014
- Bachelor of Engineering, Computer Science
AAEMF's College of Engineering, Pune
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